Data that has been collected may be used for the following purposes:

• Booking your travel requirements.
• To contact you and other persons in relation to the services provided by Emerald Cruises to you.
• To enable a Emerald Cruises consultant to complete a reservation by a registered travel agent or customer.
• To enable a Emerald Cruises consultant to dispatch a brochure a customer has requested.
• If you select, for Emerald Cruises to communicate with you about new products
• If you select, for Emerald Cruises to communicate with you about any new touring options special offers, competitions, surveys and Emerald Cruises Club News
• For operational purposes to take note of how you use the website, by recording site traffic and observing navigation techniques
• To diagnose problems with our server and administer our website.
• We also use the information we collect to monitor and improve our internal operations, as well as to improve the experience of our web site users.

Emerald Cruises will only use this information to complete reservations on your behalf and to allow our consultants to contact you regarding your travel requirements. This includes providing necessary information to travel agents, airlines, hotels, insurance providers and attraction suppliers.

We do not send unsolicited mail, nor do we sell customers’ names, addresses, e-mail addresses or other personal information to any third party.

We may disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.

We are affiliated with a range of third party businesses and travel suppliers located overseas.  In the course of doing business with you, we will routinely disclose some of your personal information (including sensitive information and health information) to these overseas recipients.  Our third party overseas affiliates are located in our Emerald Cruises destinations, including Africa, Asia, Canada, Alaska, the USA, Europe, New Zealand and South America. Their permitted use of such information is limited to providing the required services.

We will only disclose your personal information to overseas recipients where:

• it is necessary to complete the transaction you have entered into
• we believe on reasonable grounds that the overseas recipient is required to deal with your personal information
• it is otherwise permitted by law.

The information we receive from or about users is stored on systems designed to prevent the loss, misuse, unauthorised access, disclosure and alteration of the information under our control. Your travel agent will have a unique access process to facilitate your booking, and they are responsible for ensuring this access is not provided to others.

Only those Emerald Cruises employees and contracted partners that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorisation to do so.

We will, on written request, provide you with access to information we hold about you unless there is an exception which applies under the Privacy Act, 1988. Your request for access will be dealt with in a reasonable time and we may recover from you our reasonable expenses incurred.

We take reasonable steps to ensure that the personal information we hold about you is correct and up to date when we collect or use it. If you consider that the information you or others have provided on your behalf may need to be changed, you may change those details on our website (if possible) or contact us and we will take steps to correct it.

Users have the option to opt-out of receiving email marketing communication by using the unsubscribe link in any marketing email they receive. Opting out of all email correspondence will also result in loyalty vouchers not being delivered. Please contact us direct at info@emeraldcruises.com.au to opt out of any other marketing communication including but not limited to; postal, phone or SMS. There may be a delay of up to two weeks from the date of opting out to the date of all correspondence ending.

We have procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act and the APPs.  If you have any concerns, please contact us at:

Customer Liaison Department

E:info@emeraldcruises.com.au
P: 1300 286 110
A: PO Box 807
Newcastle NSW 2300

and we will respond in writing to your concerns. If we have not been able to resolve your complaint satisfactorily, you may contact the Office of the Australian Privacy Commissioner.

Emerald Cruises will post on our website (emeraldcruises.com.au) any alterations to this privacy policy. Users are responsible for periodically checking our web site for changes to this policy.